Effective Date: October 2, 2025
[Company Legal Name] ("Company", "we", "us", "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use Continental Card (the "Service").
1. Information We Collect
- Personal Information: Name, address, email, phone, date of birth, identification documents.
- Financial Information: Payment details, funding methods, transaction history, account balances.
- Technical Information: IP address, browser type, device information, cookies, log files.
- Usage Information: How you interact with our Service, preferences, support requests.
2. How We Use Your Information
- To create and maintain your account.
- To process payments, transfers, and withdrawals.
- To verify identity (KYC), perform due diligence, and comply with AML/CTF regulations.
- To provide customer support and communicate with you.
- To improve security, detect fraud, and prevent abuse.
- To send service-related updates, notices, and legal information.
3. How We Share Information
We do not sell your personal data. We may share your information with:
- Regulated financial partners (issuers, banks, processors).
- Identity verification providers, fraud prevention agencies.
- Cloud hosting, analytics, and IT service providers.
- Law enforcement or regulators when required by law.
- Parties involved in a merger, acquisition, or transfer of business.
4. Cookies & Tracking
We use cookies and similar technologies to improve functionality, analyze usage, and enhance user experience. You may control cookies through your browser settings, but some features of the Service may not work properly if disabled.
5. Data Retention
We retain personal information as long as necessary to provide the Service, meet legal obligations, and resolve disputes. Financial transaction data may be stored for [X years] as required by law.
6. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access and request a copy of your personal data.
- Correct or update inaccurate information.
- Request deletion of your data, subject to legal requirements.
- Object to or restrict certain processing.
- Withdraw consent where processing is based on consent.
- File a complaint with a data protection authority in your jurisdiction.
7. Data Security
We implement appropriate technical and organizational measures to protect personal data, including encryption, access controls, and monitoring. However, no method of transmission or storage is 100% secure.
8. International Transfers
Your information may be transferred and stored outside of your country, including in jurisdictions that may not provide the same level of protection. Where required, we implement safeguards such as standard contractual clauses.
9. Children's Privacy
Our Service is not directed at children under [Minimum Age]. We do not knowingly collect information from minors. If you believe a child has provided us data, contact us immediately.
10. Changes to this Policy
We may update this Privacy Policy from time to time. Material changes will be notified by email, in-app message, or website notice before taking effect.
11. Contact Us
If you have questions, requests, or complaints, please contact us:
📧 Email: [Support Email]
📍 Address: [Company Legal Name], [Registered Address], [Jurisdiction]